Refund policy

Effective 15 October 2026. Contact mo.gomaa.formal@gmail.com with your Paddle receipt reference and a description. Never send recovery keys, card numbers or private recordings.

Unused or failed processing

Unused processing allowance is eligible for a refund to the original payment method after ownership verification, subject to applicable law. There is no blanket short deadline for unused-credit review. Failed selected packages are not charged. Cancelling queued work returns the credit hold, not a bank payment. Successfully delivered processing is normally chargeable; defective results are reviewed for correction, replacement credit or a refund where appropriate. Trying the free sample does not waive rights in a later purchase.

Consumer rights and payment processing

Applicable statutory withdrawal rights, including a 14-day right where it applies and any legally valid conditions for immediate digital delivery, remain in force. Faulty or misdescribed service remedies are not excluded. Paddle handles payment refunds under its buyer terms and refund policy; you may also use the support route on the receipt. We aim to respond within seven business days; bank posting time depends on Paddle and the payment provider. Processing fees are not automatically withheld.

Refunds/chargebacks remove corresponding credit. A refund after consumption may leave a negative balance; it blocks new jobs but does not erase completed files before ordinary expiry. Dispute reversals require review before reinstatement. Duplicate or delayed notifications cannot re-grant revoked funds.